We at Mahindra First Choice Services Ltd (MFCSL) are committed to implement Integrated Management System (ISO 9001:2008 + ISO 14001:2004 + OHSAS 18001:2007) by
standardizing and continuously improving the business processes pertaining to the management of Quality, Environment and Occupational Health & Safety Hazards in the
operations of the Company owned & company operated outlets and the interfaces of franchise management.
While implementing and maintaining IMS we shall comply with all the legal & regulatory requirements of Environment protection,
Occupational Health & Safety Hazard norms applicable to our organization. IMS will lay down a solid foundation for profitable growth
of the Company and its journey for Mahindra Quality Way (MQW) by meeting the requirements of "Daily Work Management" & "Standardization" in particular.
The IMS will enable us to
- Be the industry standard for the brand value and operational efficiencies in Car Servicing
- Bring about trust and excellent customer experience without compromising on ethical business standards and core values
- Perform speedy and desired quality of repairs and maintenance.
- Create an outlet maintained at Global Quality Standards ensuring complete Employee Occupational Health Protection, Pollution Control & Care for our Planet
We shall regularly review the IMS objectives & targets and communicate review findings to the employees and franchisees, as appropriate.
This policy shall be communicated to all employees & other stakeholders in the community to ensure a common direction.
YVS Vijay Kumar
Chief Executive Officer
Mahindra First Choice Services Ltd.